Privacy Policy
Last Updated: 25 August 2026
At Lily Tours & Travels, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use and protect your information when you visit our website, submit an enquiry or use our travel services.
1. Information We Collect
When you contact us or request our services, we may collect information such as:
Your name
Phone number
Email address
Travel dates
Preferred destination
Number of travellers
Travel preferences and requirements
Any other information you voluntarily provide
2. How We Use Your Information
We may use the information you provide to:
Respond to your enquiries
Prepare travel quotations and itineraries
Customise your holiday plans
Arrange travel-related services and bookings
Communicate with you regarding your trip
Provide customer support
Improve our website and services
3. Sharing Your Information
To arrange your travel services, we may need to share relevant information with service providers such as airlines, hotels, transportation providers, tour operators and other travel partners.
We do not sell or rent your personal information to third parties.
4. Payment Information
Payments may be processed through third-party payment providers. Lily Tours & Travels does not intentionally store sensitive payment information such as complete debit or credit card numbers, PINs or banking passwords.
5. Cookies
Our website may use cookies and similar technologies to improve functionality, understand website usage and provide a better browsing experience.
You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.
6. Data Security
We take reasonable measures to protect your personal information from unauthorised access, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
7. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of those websites.
We recommend reviewing the privacy policy of any third-party website before providing your personal information.
8. Your Rights and Choices
You may contact us to request:
Access to the personal information we hold about you
Correction of inaccurate or outdated information
Updates to your personal information
Deletion of your information where applicable
Withdrawal of consent for certain communications
Some information may need to be retained where required by law or for legitimate business purposes.
9. Children's Privacy
Our website is not specifically directed towards children, and we do not knowingly collect personal information from children without appropriate consent.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website or applicable legal requirements.
Any changes will be posted on this page with an updated Last Updated date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Lily Tours & Travels
W Jawahar Road, Richmond Hill
Darjeeling, West Bengal 734101
Email: info@lilytoursandtravels.com
Phone: +91 7204375970
Lily Tours & Travels
Your Journey. Our Expertise.